Frequently Asked Questions
- Will my app work with an unpublished theme?
- Do The Support Heroes apps work on Shopify POS (Point of Sale)?
- Can The Support Heroes apps work on checkout pages?
- Do I need to install the app for every theme on my store?
- How app updates are applied?
- Can I edit or customise the app script?
- Will the app be affected if I publish a new theme in my Store?
- Is the app script file optimised?
- How does the 'Fast Loading' option work?
- Do The Support Heroes apps work on my Facebook or Buy Button sales channels?
- My app preferences are not updated
- Can I save different preferences for each theme?
- If I change my store theme, will the app continue working?
- Will the app cause any changes to my store theme?
- How can I create a staff account for you?
- Are The Support Heroes apps compatible with all browsers?